Trading Standards Support Pack

Know The Law

A. Your Rights When Buying Goods
B. Your Rights When Buying Services, and Unfair Terms
C. Buying on Credit
D. Warranties and Guarantees
E. How to complain in person
F. How to complain in writing
G. Cancellation Rights, and Doorstep Sales
H. Distance Selling/Home Shopping
I. Package Holidays
J. Using an expert
K. A Small Claim in the County Court
L. Common Criminal Offences

Letters

1. To Seller Rejecting Faulty Goods
2. Requesting Refund - Failure to Rectify Faulty Goods
3. Requesting Repair or Replacement
4. Letter Before Action - Refund
5. To Seller Requesting Free Repair - Goods
6. To Seller Requesting Free Repair - Services
7. Advising of Intention to Have Work Completed by Another Trader
8. Letter Before Action - Remedial Costs
9. Agreeing Experts Report
10. To Finance Company - Faulty Goods
11. To Finance Company - Faulty Goods on Hire Purchase
12. To Finance Company - Repairs
13. Withdrawing from a Regulated Credit Agreement
14. Cancelling a Cancellable Credit Agreement
15. To Trader - Making Time of the Essence
16. Failure to give Cancellation Rights letter
17. Cancelling a Cash Contract Signed away from Business Premises
18. Letter Cancelling a Distance Selling Contract
19. Letter to Tour Operator - Unsatisfactory Holiday

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